Warranty Information
LIFETIME LIMITED WARRANTY
For the lifetime of your product from the date of purchase, Pride will repair or replace, at our option and for the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship.
Structural Frame Components, including:
- Main Frame
- Fork
- Seat Post
- Tiller Frame
TWO-YEAR LIMITED WARRANTY
For two (2) years from the date of purchase, Pride will repair or replace, at our option and for the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship.
- Transaxle
- Brake
- Bushings
- Bearings
- Motor Brake (Electronic Function ONLY)
Electronic Assemblies, including:
- Electronic Controllers
- Chargers
- Harnesses
- Any Other Electrical Subassembly
SIX-MONTH WARRANTY
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Note: Starting from the date of product delivery, battery charge must be maintained to ensure warranty coverage. For mobility products which are not used regularly, or during periods of storage prior to and after purchase date, batteries must be charged once a week for 24 hours. Failure to do so will void the battery warranty.
Note: For Lithium-Ion battery warranty information, refer to the Lithium Warranty Insert.
WARRANTY EXCLUSIONS
This warranty does not extend to those items which may require replacement due to normal wear and tear, including:
- ABS Plastic Shrouds
- Motor Brushes
- Upholstery and Seating
- Brake Pads
- Tires and Tubes
- Fuses/Bulbs
- Circumstances beyond the control of Pride
- Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized IN ADVANCE by Pride Mobility Products
- Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
- Parts/accessories that are not Pride original parts and are not purchased through an authorized Pride provider
- Contamination
- Abuse, misuse, accident, or negligence
- Battery fluid spillage or leakage
- Use other than normal design specifications
- Improper operation, maintenance, or storage
- Acts of God or Nature
Note: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
Note: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.
