Privacy Policy
At Medical Supplies and Services, we are committed to protecting your privacy both before and after the purchase process. We use the information we collect to process your medical equipment orders and to provide a more personalized shopping experience.
1. Information We Collect and How We Use It
When you place an order, we collect the information necessary to process and fulfill it, including:
| Information We Collect |
|---|
| Your full name and email address. |
| Billing and shipping addresses. |
| Payment information such as credit card number and expiration date. |
| Any other details needed to complete and notify you about your order status. |
We may personalize your shopping experience by using your purchase history to recommend products.
We may also use your information to notify you about important changes, new services, and special offers.
2. How We Protect Your Information
The security of your personal information is important to us.
When you place an order on our website, we use a secure server and all data is transmitted via Secure Socket Layer (SSL) encryption.
We take reasonable administrative, technical, and physical precautions to safeguard your personal information against loss, theft, and misuse.
3. Cookies
Cookies are small pieces of information stored by your browser on your computer's hard drive.
We use cookies to:
| Cookie Usage |
|---|
| Personalize your browsing experience on our website. |
| Allow you to store items in your shopping cart between visits. |
| Send cart reminder messages via email or SMS when appropriate. |
Our cookies do not contain any personally identifying information.
You can adjust your browser settings to refuse cookies, though this may affect some features of our website.
4. Rental Equipment Data
For rental customers, we also collect and retain information specific to your rental agreement, including rental period dates, equipment details, delivery address, and pickup scheduling preferences.
This information is used solely to manage and fulfill your rental order.
In connection with rental pickup scheduling, please note:
| Rental Pickup Information |
|---|
| Once your rental period is complete, our standard scheduled pickup time is 2:00 PM on your confirmed pickup date. Please ensure the equipment is ready and accessible at that time. |
| In some cases, our pickup team may experience delays beyond the scheduled time due to high order volumes and back-to-back fulfillment commitments. |
| Please do not remove the name tag attached to your rental item, as it is used by our team to identify and verify equipment during pickup. Removing it may cause delays or errors in the collection process. |
IMPORTANT (Rental Pickup):
| Important Pickup Notice |
|---|
| Standard pickup is scheduled at 2:00 PM. |
| Occasional delays may occur due to high order volumes — we will notify you if this happens. |
| Do not remove the name tag from your rental item at any time, as it is required for correct identification and pickup by our team. |
5. Updating or Changing Your Information
You may update or change the personal information associated with your account at any time by logging into the Your Account section of our website.
For further assistance, please contact us at info@medicalsuppliesandservices.com.
6. Your Consent
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
If we decide to change our privacy practices, we will post those changes on this page.
7. Accuracy of Information
All information, content, and materials published on our website are provided for general informational purposes only.
We recommend that you verify any critical information independently before acting upon it.
CONTACT US
| Contact Information | Details |
|---|---|
| info@medicalsuppliesandservices.com | |
| Phone | 847-696-6814 |
| Website | www.medicalsuppliesandservices.com |