You may cancel any rental or purchase 100% free of charge, as long as the cancellation is made at least 24 hours before the scheduled delivery/installation. After that window, cancellation fees may apply.

Yes — we provide same-day delivery (subject to availability and proximity) or at worst delivery within 24 hours. We strive to serve you as quickly as possible.

We do full in-home setup, ensuring your electric mobility scooter, lift chair, or recliner is ready to use. After setup, we provide follow-up maintenance and care (e.g. periodic checks, minor adjustments, parts replacement) to keep it functioning well.

If the equipment you rent malfunctions, give us a call. We will provide free repair or replacement as part of the rental arrangement. We’ll also guide you through basic troubleshooting and, if needed, we’ll swap out the unit quickly so you aren’t left without service.

When we deliver your rental or purchase, we will walk you through how to operate the equipment, review safety features, cleaning/maintenance, and tips for optimal use. We also provide a printed or digital user guide. You can always call us later if you have questions.

Yes. We stock commonly needed accessories and replacement parts. You can order them from us, and we can often deliver them quickly (same day or within 24 hours).

Absolutely. We provide a Price Match Guarantee—if you find the same product available locally at a lower advertised price, we’ll match or beat it. Our goal is to ensure you get the best value without compromising on service, speed, or quality.

All devices come with a standard manufacturer’s warranty (varies by product). In addition, as part of our service, we offer maintenance checks and repair or parts replacement (per warranty or service agreement). We’ll also guide you on what is covered vs. what is considered user damage.

Once your order is confirmed, we’ll send you a tracking link or delivery window estimate. Before our delivery team departs, we’ll notify you by phone or text, so you know when to expect us. Our goal is to be punctual and transparent.