1. Shipping

Domestic Dispatch:

Typically, products are shipped within a timeframe of 1 to 2 business days and are sent using the United States Postal Service (USPS).

Please note that transit time may experience some delays due to rough weather.

2. Return Policy

In the event that the product is damaged during shipment, kindly capture a photo and send it to us via email at contact@medicalsuppliesandservices.com.

If you are not satisfied with the product, please reach out to us within 7 days of receiving it. Please note that only unused, undamaged, and original condition items are eligible for a return.

Customers are responsible for covering the shipment costs for returns.

3. Rental Process

  1. How long does it take for delivery? Can I request faster delivery?
  2. Will I receive operating instructions for the medical rental equipment?
  3. What should I do if I need to return the medical rental equipment because it doesn't suit my needs or I'm unable to use it?
  4.  How can I confirm my booking?
  5. What happens if the rental equipment stops working or has a malfunction during my rental period?
    We will promptly replace the rental equipment at no additional charge to you within 24 hours.
  6. Do you provide delivery of wheelchairs, knee walkers, and electric mobility scooters to convention centers, hotels, and airports?

    Yes, we offer delivery services to convention centers, hotels, and airports. We will arrange a specific meeting point at your preferred location to deliver the medical rental equipment.